How do I contact the curatorial team?
Access help articles, ask our AI assistant, or reach us by email during office hours.
Updated
Finding answers yourself
Every page displays a help button—use it to search our knowledge base, consult our AI assistant, or file a support request. When logged in, the assistant reviews your account details (listings, orders, invoices, claims, notices) to clarify your situation. It reads only; it cannot modify anything and will never request passwords or payment card details.
Reaching our team
Submit an inquiry via the help button or visit /contact. You'll receive a ticket number by email and we'll respond the same way. Continue correspondence by replying directly to our messages, or email launch@zinndigital.com.
Our office hours are Mon-Fri 08:00-20:00 UTC.
Who operates Launch Trophies
This site belongs to Zinn Digital® Ltd, incorporated in the United Kingdom.
Questions people ask
- Can the AI assistant change my account settings?
- No. It can view your account to answer questions, but cannot modify anything. It will never ask for your password or card details.
- Where do I track my support request?
- You'll receive a ticket number by email. Reply to that message to follow up or add information.
- What if I prefer to email directly?
- Write to launch@zinndigital.com. Our team responds during office hours Mon-Fri 08:00-20:00 UTC.